Order information

How do I place an order?
To find information on placing an order click here.

Shipping Costs

Within the Netherlands: € 1,99
Free shipping for orders of € 20, - and over.
International: FedEx rates will apply.*

* For backorder deliveries outside the Netherlands shipping costs are charged separately.

Estimated average delivery time:

Netherlands: 3-5 business days
European Union: 7 business days
Worldwide: 8 business days

Payment Methods
Invoice (cost € 1.95 within the Netherlands only)
iDeal, VISA, MasterCard or PayPal. *

* Non-stocked titles are non-payable online, but payable by the enclosed invoice.

VAT
All prices and tariffs applied by Boom Uitgevers Amsterdam for deliveries within the Netherlands include value-added tax. The applied prices and tariffs for delivery to countries which are member of the European Union include value-added tax. The value-added tax will not be applied to deliveries within the European Union when a valid VAT identification number is supplied with your order. Delivery to countries outside the European Union will not include value-added tax.

Outside the EU, any import or customs duties of the order are calculated upon arrival in the country of destination. As a customer you are responsible for these costs, which may vary from country to country. The charges will be calculated by the national customs department of the country of delivery. If you want to know the amount due for these charges, you should contact the customs department of the country of destination.

Invoice
Your invoice will be sent by e-mail.

Ordering multiple copies?
When ordering more than 10 copies you may qualify for a discount. The applicable discount rates are as follows:

10-29 copies: 5% discount
30-99 copies:10% discount
100-...copies: rate upon request

For further enquiries concerning a multiple copy discount, please contact our customer service via (0031) 020- 5218 922 , or klantenservice@boomhogeronderwijs.nl.

Guarantee

All products bought with us carry statutory warranty. This means that upon delivery, a product has to be of good quality and should function adequately under normal use. Should you receive a product which is not of good quality or does not function adequately, we will offer a fitting solution to the issue as soon as possible. Depending on the product this may be done through replacement or reimbursement.

Return Policy

For details concerning the return of a product, please contact our customer service at (0031) 020- 5218 922. To return an item, it must meet the following conditions:

Items can be returned within 14 days of purchase. This period begins on the next day of receiving your order.
The item is in resaleable condition including that: in its original packaging (if reasonably possible), including instruction manuals and all accessories.
The packing slip or (copy) invoice must be sent in its packaging.
Digital products can’t be returned.

If the order has already been paid, the amount paid will be fully refunded. If the order hasn’t been paid yet, then the payment will lapse. The processing time to refund the amount depends on the payment method you have chosen:

Invoice / Acceptgiro iDEAL: processing time of 14 days
Credit Card: processing time of 3 weeks

Reactions & complaints
Do you have questions to which you could not find the answer on our website? Please contact our customer service. We will respond as soon as possible, yet within 3 working days. We would like to draw your attention to the fact that Uitgeverij Boom values satisfied relations and customers. Dealing professionally with complaints is a requirement within our company. If you are dissatisfied with our service, our products, our staff or a different aspect of our operational management, we would like you to inform us about your criticism.

If you are not pleased with the way your complaint was handled, you can submit the complaint to the Dutch Foundation for Consumer Complaints Boards (Geschillen Commissie Thuiswinkel), Postbus 90600, 2509 LP in The Hague (www.sgc.nl)

Confidentiality guarantee

Your data is safe with Boom Hoger Onderwijs. To read more about it please consult our Privacy Policy. Boom Hoger Onderwijs guarantees that your personal information is absolutely confidential and your credit card details are sent encrypted and per secure server. For any problems when or after ordering please contact us at phone: (0031) 020- 5218 922, or klantenservice@boomhogeronderwijs.nl.

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