Cancelation and returns

I want to cancel my order

Have you placed an order and do you want to cancel it? Please contact our customer service.

I want to return my order

You can return your order only if it is unopened, undamaged and still in the plastic seal. To do so please contact our customer service.

 

You can download the return form here.

You can download the return address sticker here.

I've returned my order to you but I haven't got my payment back

After we have received your return shipment it is our aim to reimburse your payment within two weeks. If you have not received the paid amount after two weeks please contact our customer service. We advise you to keep your order number on hand so that we can help you more swiftly. 

My order is damaged

It is our aim to ship all of our products in good condition. Unfortunately it is possible that during packaging, processing or shipping one of our products is damaged. If this is the case please contact our customer service.

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